CUSTOMER SATISFACTION SURVEY
(average scores in each category)

Customer Service Received
Appearance of the Vehicle
Mechanical Conditions
Rental Agreement Language
Online Reservation Experience
Safety while Traveling
WE were told by National representative in Quepos that we could leave the keys at the front desk of the San Jose Hampton Inn and the car would be picked up by National. However, the Hampton Inn refused to take the keys. Just for your information in the future. We were very happy with the flexibility of National to our needs, and all of its representatives.- James R. Bonar
Great staff, easy pick up and drop off. Thank you!- Kevin Shillito
muy amables el personal de la oficina de Nosara y Liberia. Gracias.- Aaron Hursey
I rent a car at least four or five times a year in Costa Rica. I always choose National, because I know that I'll get a reliable vehicle and fantastic customer service at a reasonable price.- Jeremy Wallace
Vacation with this car (Toyota Prada) from National Costa Rica made the stay, in Santa Teresa, a safe and fun time. No problems. Good car to have in the jungle. :-) Five guys from Norway for two weeks. Thanks!- Knut Boye Ødegaard
Great customer service. Thank you!- Peter Gaddis
Everyone was great. Easy check in and check out- Eric Acra
Dara Zeledon Murillo is an excellent - outstanding - employee. I have reserved cars all over the world, and I can tell you that Dara is star. Please promote her!- Jasper Hopper
The National online reservation system is excellent as one is able to determine which insurance options are required, with concise explanations and once selected are included in the final cost as are other options like additional drivers, GPS etc. You always know what your final price is at the time of reservation. Highly recommended.- Philip Davson
The National team at SJO was top notch. Super friendly. One of the women gave us toll money as we only had USD, that's going above and beyond. Bravo!- John Price
People really friendly and helpful. GPS worked well. Would definately rent there again.- Paul Roberts
I was a little worried about renting a car in Costa Rica (that I would be stuck with astronomical hidden fees, for example), but my experience with National was a breeze. I was able to make a change to my reservation online with no problem. My car was waiting for me, clean and spotless, at the pick-up point, the agent was extremely friendly, and I was on my way within 15 minutes. The only difficulty I had was trying to find the drop-off location in San Jose (the map on the rental brochure listed an outdated location), so I spent 30 anxious minutes driving around and wondering if I was going to miss my flight! The agents there quickly completed my paperwork (no hidden fees or difficulty) and got me on my way. I'll definitely rent from National again. Just update that map!!- Caitlin Quade
The customer service in Costa Rica was awesome. The guys were very helpful and they went out of their way to point us in the right direction on certain issues. I would definitely use National Costa Rica again.- Luis Ortiz
The staff was very helpful.- Beryl Stevens
The staff was very helpful.- Beryl Stecens
Thanks very much for making our car rental experience in Costa Rica extremely easy. The vehicle we were provided was in impecable condition and we received excellent customer service. - Ryan Welsh
The staff at Paseo Colon in San Jose were very polite and efficient.- Neil Collins
I rented twice a vehicle during my stay in Costa Rica. I chose the all incl. insurance package in order to have no worries. . Both times I picked up the car at the Marriott San Jose close to the airport. Everything worked out perfectly. Cars were in very good driving condition. Staff was very friendly and helpful with directions. I definitely would recommend National Costa Rica as Number One Rental Car company to my friends. - Sabine Norman
The customer service received was the best. - Ramses Hernandez
Excelente servicio, lo recomendaria y volveria a utilizar los servicios de National- Mauricio Mora Achi
Great experience and great car. I'd return.- Alex Goldfein
Loved the fortuner, it got us where we needed without any worries.- David Sanchez
Volvere alquilar carros nuevamente dada tan positiva experiencia - Ramses
Your Nosara team is very professional and seem very committed to providing excellent and friendly service. I would recommend them to anyone.- George Reinhart
Thanks a lot! Good job!!!- Valery Shakhov
Very good service.- Peter Falconer
Nosara staff is excellent.- Rob Kneeland
Was very impressed with the overall customer services at both the pickup and drop off locations as well as the central customer service number. The car rented was reasonably priced, new and in excellent operating condition. - John Rees
Really loved our trip thanks to the rental and GPS! Thank you!- David Andrew Russell
thank you for a wonderful exp[erince- Randeen Cayer
Very friendly staff and great customer service. Was not able to get back to Los Suenos on the morning of our departure and one of your staff members came to the hotel to pick the up the car. - William J Williams
we received excellent service. Thank you- Jaime G Flores
Everyone was extremely helpful and friendly. Thankyou! - Jeffrey Cleary
Great Job Thanks!- Richard E Smith
Due to a last-minute change in my travel plans, I had to fly into Liberia instead of San Jose and didn't have time to notify the rental agency that I would need to change my pickup location. Upon arrival in Liberia the agency there was very helpful with the change and took care of it quickly and efficiently, and I was able to get the car I wanted and begin my travel. Thank you.- Claude Lee Rucker
Service was excellent- Cliffford D Jones
WHILE ON A RECENT TRIP TO COSTA RICA NATIONAL CR PROVIDED A QUALITY VEHICLE AND VERY FINE CUSTOMER SERVICE. WE WILL USE THEIR SERVICE AGAIN. GERALD BRADY HELMETTA, NJ- Gerald F. Brady
very friendly customer service...would rent from National every trip we make to Costa Rica- John Allan Rex
The rental associates at the office at the airport were extremely helpful, knowledgeable and spoke excellent English.- Brendan Cantwell
You had the best deal in Costa Rica. It was also a great car for some of the road conditions. We will always use National and will recommend you to our friends. Thanks!- Michael Law
I would recomend National Costa Rica they made everything simple and easy.- Charles James
We were so happy with the National experience. We would use you again in a minute. We had a great holiday and the car made all the difference.- Mark Sommerville
I will use your service again. We were very satisfied.- Zsolt Velykovits
Using the online "chat" feature of your website was really helpful. My trip in Costa Rica was great and having a reliable car to drive was important. - Janie Decelles
I loved the online chat feature. I had to change my reservation and did it all through that feature, was awesome.- Daniel Yoo
During my trip I left my passport in Tamarindo. I had it sent to the rental agency in San Jose and the guys there kept it safe until I returned the car before going home. This is way above and beyond the call of duty and something l will never forget National did for me. Best Regards, Josh Mackey- Josh Strimas Mackey
La gestion de principio a fin fue excelente,gracias- Christian Umaña
This is the 3rd time we've rented from National Costa Rica. All 3 experiences have been excellent. Thank you for such good service.- Marcia L Bullard
The staff is always very helpful.- Scott Allen Adams
This is the second time we have used National for our car rental needs in Costa Rica. Once again, an excellent experience. Personnel were friendly and helpful, and the vehicles in good condition. Thank you! - Marcia L. Bullard
Thanks for the great services!- Kenneth Law
Completely satisfied with services rendered. Thank you for making my trip a memorable one.- Joffrey Guerette
It was a very good experience dealing with your company again Best Regards Randy Ferrier- Randy Ferrier
THANK YOU VERY MUCH THE CAR WAS GREAT HOPE TO BUSINESS WITH YOUR COMPANY IN THE FUTURE SHELLEY- Shelley Sinclaire
The staff was very polite and very helpful, I will rent from National Costa Rica again. Thank You Chris Taylor- Christopher Taylor
Great, Roland (Nosara staff) was great and very helpful with the auto and with local information. We would definitely rent from National again.- Jim Luciano
thank you so much. I look forward to doing business with you again in the future.- Brigitte Kouba
Very pleased with our rental. All the staff was very courteous. Would definitely rent from National if and when we visit again. Would also highly recommend to others. - Stephen Lundgren
The online resrvation was excellent. I visited 5 different companies online to rent a car, and only NATCAR page included all that i want to knowed. Thanks - Ramses Hernandez
In San Jose when we got the car the gentleman working the counter was very helpful. He gave us detailed directions and made the whole transaction very pleasant. We will use National the next time we are in Costa Rica.- Mark Forst
I was very happy with the services i always comeback to rent at National Guatemala i have being help by Alejandro. Very nice to deal with him he makes sure that i was happy with the experiance thank you.- Cozvy J Soriano
Staff service was excelent in San Jose!- Clayton Burne
We at Costa Rica Yoga Spa value our relationship eith National, we have always been given excellent service and so have our customers we have sent them. thank you CRYS.- Benedict Hill
I was very happy with the service as well as the condition of the vehicle. I travel as a single woman quite a lot in Costa Rica and am delighted to find such a reliable vehicle. - Sita Von Windheim
Good Service!!!- Cesar Salazar Chaves
I would go back to CR again and will always rent from National. Thank You for a great time Peter W Copp- Peter W Copp
Your customer service was great. Everyone was extremely friendly and helpful and it truly felt like the cared about making our experience a good one.- Eric Trotter
Really good service. Vehicles are in good shape. Competitive rates. - Nikola Zelev
very good everything- Sergiy Izvyekov
they were all very nice- John Connolly
Very good experience overall. Always happy to Rent from National. Pablo.- Pablo Arroyo
make sure you rent a 4x4 if you are driving to Monteverde or Nosara - roads are interesting !!!- Richard Shapcott
We have been very safisfied with the service we received in your San Jose, Airport office. You are the only company we would rent from if we ever return to Costa Rica. John Trojanowski Toronto, Canada- John Trojanowski
I will be back again and again! I love the online chat reservation ability. Gracias from San Jose California- David Eric Flores Jr
The people at National make the process fast and simple. The web site functions well making shopping and reserving a car easy. - Dennis Jones
The man we worked with at the store near Liberia was very efficient and nice. The car held up well over the rocky roads. We were pleased with our overall experience in Costa Rica and will rent our car from you the next time.- Tawny King
Friendly and efficient service as per usual.- Rainer Henri Worm
Your Liberia staff were very courteous and attentive to my needs.- Doug Straubmueller
Staff in both Liberia and in San Jose VERY helpful and courteous. Thank you for the experience !!!- Robert E Vassar
Great Service! Thank You.- Dirk Ferdinandusz
Great service from the agent who picked me up. I would use again when we return to Costa Rica.- Ryan Daufenbach
We were totally satisfied with the online reservation system as well as the outstanding customer service we received in Costa Rica.- Sue A. Bugansky
Excellent Customer Service both at Liberia Airport and in Nosara ... Mucho Gracias- Shelagh Orr
The employees at the rental location in Liberia were very friendly and helpful with directions and gas station locations for return.- Brian Rauschenbach
Rented from National 3 times in a month & had excellent service every time.- Tim Livingstone
First class support at 4 locations in CR. Highly recommended.- Laurence Bennett
Excellent service and vehicle. We will rent from National Costa Rica again. Thank you!- Dominic T. Moore
We will use National the next trip to Costa Rica!!- Graham B Frazelle 11
Our son was traveling in Costa Rica alone and this was his first car rental experience so we were careful of who we chose. His experience with National in Liberia was wonderful and a great first experience. Thank you!- Justin Douglas
Unfortunately, I forgot his name, but the gentlemen that assisted me in your Costa Rica office(Penas Blancas) at the border of Nicaragua was excellent! In a time where customer service has given way to profits, I must say he is the SOLE reason why I will choose National again. He went above and beyond in helping me navigate an issue with my passport, was extremely courteous and professional. I hope these comments make there way to his superiors as he is well deserved of any accolades he may receive. Thank you.- Michael Hanney
So great to go to a foreign country and receive even better customer service than in the country you live in!!! The staff at the Liberia rental office is terrific!- Adam Marks
A good experience. I would rent again.- Richard Gc Sparshatt
a good experience I will be using National from San Jose from now on as I travel there quite frequently. Thanks- Timothy S Hutchinson
An excellent car rental experience.- Rainer Henri Worm
We rented a car in San Jose and dropped it off in Nosara. The staff on both ends were very professional and helpful. In San Jose the staff provided us invaluable local information with maps and directions. Thanks for the positive experience.- James Neu
was a great experience. - Tim Oneill
When we return to Costa Rica we wil certainly reserve a car with National rent a car.- Pierre Coekaerts
Everyone at National was very helpful, from the driver that transported us from the airport to the girl that helped us with directions to our eventual destination. - Sharon Jacobs
Customer service was great thank you - Carlos A Smith
While passing back through Liberia, about halfway through our adventure, we saw that we had a flat tire. Your staff in the Liberia office repaired it the next morning and we were on our way again. Excellent customer service!- Jonathan Woodford
The service was excellent without any problems when I closed off the rental. I have had bad experiences with other rental companies in Costa Rica and would recommend National.- England
Very good sevices, new car,very clean. - Ghislain Levesque
excellent vehicle at a competitive rate- Tom Malvarosa
No problems, close to the airport . Very satisfied with the car and the service- Thomas P Kriz
Friendliness of those that attended to our rental needs in Costa Rica was outstanding. Our future reservations will be with National. - Thomas Sorosiak
very good service at the border Peñas Blancas.- Jose Prati
The customer service with National at the Liberia Airport was excellent. The staff were friendly, efficient and courteous. We will definitely use National again. Tom Schifanella- Tom Schifanella
the staff was very good in that they meet me at the airport on time...thankyou, susan- Susan Atkinson
The person in Tamarindo who did the rental agreement was very cordial and helpful. - Rodney Suckel
They took really good care of us! Very professinal, very polite. I will use them again when we return to Nosara, Costa Rica.- Dan Davidson
Very satisfied! Good that there are car rental companies like National. - Kristoffer Jensen
We are in Costa Rica often and will always rent with you.- Ross Arntson
The personnel at National car rental in Liberia were very friendly and helpful- James L Mcbride
in General everything was OK Thnks Mk- Miroslav Kaneti
Great work guys- Robert Hayes
excellent car-staff were very accommodating-Thanks- William Swanson
The rental process was very easy. They brought the car to my hotel. There were no extra costs. The car worked perfectly. I have rented from National Costa Rica twice now and both times it has been a very smooth experience. Thanks!- Roger Bradley
Everytime we rent at car in Liberia and Nosara we have no worries. Everyone is so efficient and so nice. We never have any problems and it makes our trip that much better. Thank you!- Steve Meyer
I have rented cars in Costa Rica many times over the years from several different car rental companies. National is now my favorite and preferred car rental company. The service and people of National Car Rental have been very good and I would recommend you to every one. I am a Emerald Club Member in the United States Thank you for your great service and people!- Edward Prows
I have been to Costa Rica several times and rented a car each time. National was by far the best. The agents in Nosra and Liberia were the best! Thanks - Vernon Purcell
Good conditions, no problems, no escusas. Ricardo Gomez-
Thank you! The people at the airport were great! very helpful. Eric Duca-
Great service / Spoke english and american's feel more comfortable talking contracts when they understand them. Michael Birdsey-
Customer Service at Airport brings great service. Michael Watson-
Excellent Service!!! R. Macricostas-
Both I and my friend had reserved vehicles and I was easily able to cancel my reservation by phone about a week before I arrived, as we only needed one vehicle. When we picked up the van I asked if they could remove the back seat, because we needed it for luggage space, which they did in just a few minutes. Everyone at National was very courteous and helpful. There was a problem with a rear brake, which locked up whenever I even touched the brake pedal. I reported this to the person on duty when we returned the van. I have rented from many different car rental companies in Costa Rica. I think our experience with National is the best we have had.- Steven Johnson
Everything went better than I expected. Very friendly people. Excellent service. And competitive prices. I would definitely use this company again. - Lisa M Watanabe
the clerk at the counter in Liberia was very helpful and nice. Things went very smoothly in San Jose as well.- Samuel B Lovelady
Everything was wonderful!- Jennifer Carter
We rented at the Nosara office. The personnel there, Ronald and another gentleman, were both extremely helpful, courteous and prompt. It was an outstanding experience!- Marcia Bullard
The agent was at the hotel ahead of time and was very courteous and thorough in explaining the agreement. Received an upgrade at no extra charge since they didn't have the vehicle we originally wanted to rent. All in all, a very pleasant experience renting in Costa Rica.- Allan Palatnick
Very good experience from car pickup through dropoff. Customer service was excellent. - Chris Konecny
Very good experience, courteous representatives, and everything as promised. - Donald Auten
We had excellent service in San Jose and when we rented agian in Playa Samara, my only negative comment would be that the child seat was not in very good shape and would not have passed inspection in North America. Eddie and Jimmy in the Samara office were wonderful to deal with and when we return next year we'll rent from national for sure.- Laura Mulrooney
Excelent service.....- Mauricio J Vilchez
National does a great job. As long as the price is competitive, I'll continue to use on future trips.- Kevin Dietz
Very timely and professional service- Jeffrey Sebastian
We have rented from National 4 times and we will rent from them next time.- Shane Meyers
A good experience renting from National Costa Rica. Thank you.- Michael Chilton
the entire experience in Costa Rica was wonderful. the National car rental staff were professional, curteous, helpful and friendly. - Kevin St.george
First time I rented from National in CostaRica and I felt at home.Thank you for your excellent service- Michael Savoia
I will call you in July when we are coming back. thanks, shane- Shane Meyers
While in Costa Rica, my husband left his sunglasses in the car when we returned it. We took a shuttle from the rental office to the San Jose airport. While we were at the airport, a guy from the rental company, with copies of our passports in hand, found my husband and gave him his glasses, telling him he had left them in the car. Before we could properly thank him he was gone. We were speechless that he would go to such extremes to return something that we had left in the car. I wish we knew his name so that we could personnaly thank him and tell him how much that meant to us.- Regina Lane
Your personnel were very friendly. Thanks!- Donald Buttermore
I have been renting cars from National for a couple of years now and highly recommend them to prospective customers. The service is very good.- Gord Adams
Very enjoyable. The gentlemen were thorough and courteous.- Stuart Bailey
Pleasurable all round rental experience with no surprises- Dana Urban
The staff was very courteous and willing to assist in any way. I would always first try to rent from this office on Paseo Colon. Thank you, John- John Keane
Our vacation in Costa Rica was very much enhanced by having this SUV. We were able to traverse even the most difficult road and yet we were very comfortable. It was like driving in a commercial. Thanks, we'll be back! M. Maguire- Michael Maguire
Roberto, the person we dealt with at the local National office in La Fortuna, was very helpful and pleasant. S. Hapka- Susan M. Hapka
The attendant at the counter was very helpful. This was our first time in Costa Rica and he was able to give us great directions and tips.- John Lebron
Extremely friendly and helpful staff in La Fortuna.- Steven Wisniewski
We choose National because the insurance options were by far the easiest to understand about what you were truly getting. I was a bit worried about how we would communicate renting a vehichle as we do not speak spanish very well. However, the staff at the San Jose facilty were very helpful and spoke English very well. The car was in good condition and although a bit small for American standards, it was able to go on every road that we took it on. Based on this experience, we would definitely rent from National Costa Rica again. BB, Tampa, Florida, USA- Rebecca Brown
great!- Carolyn Berg
Great service!!! The service clerk showed me where to go and it was great. The front desk also provides great service
Your staff was very helpful and we had a good trip
Thet gave me a very good service and I was very happy with the car
Everything was excellent, especially the service.
Good service, good car, we are very satisfied. Thanks
Very hospitable people, very good service. I enjoyed working with National San Jose
Excellent service and auto was in good condition
Service was excellent and the employee where more than helpful with any questions or concerns we had. Car we were provided was also reliable and got us where we needed to go.
Very good service and vehicle. We enjoyed our stay
The Daihatsu Terios was in great condition and performed very well. Your service was very friendly and professional. Thank you very much!
Excellent service and auto was in good condition
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