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CUSTOMER SATISFACTION SURVEY
(average scores in each category)

Customer Service Received
Appearance of the Vehicle
Mechanical Conditions
Rental Agreement Language
Online Reservation Experience
Safety while Traveling
The rental process was very easy. They brought the car to my hotel. There were no extra costs. The car worked perfectly. I have rented from National Costa Rica twice now and both times it has been a very smooth experience. Thanks!- Roger Bradley
I have rented cars in Costa Rica many times over the years from several different car rental companies. National is now my favorite and preferred car rental company. The service and people of National Car Rental have been very good and I would recommend you to every one. I am a Emerald Club Member in the United States Thank you for your great service and people!- Edward Prows
I have been to Costa Rica several times and rented a car each time. National was by far the best. The agents in Nosra and Liberia were the best! Thanks - Vernon Purcell
Good conditions, no problems, no escusas. Ricardo Gomez-
Thank you! The people at the airport were great! very helpful. Eric Duca-
Great service / Spoke english and american's feel more comfortable talking contracts when they understand them. Michael Birdsey-
Customer Service at Airport brings great service. Michael Watson-
Excellent Service!!! R. Macricostas-
Both I and my friend had reserved vehicles and I was easily able to cancel my reservation by phone about a week before I arrived, as we only needed one vehicle. When we picked up the van I asked if they could remove the back seat, because we needed it for luggage space, which they did in just a few minutes. Everyone at National was very courteous and helpful. There was a problem with a rear brake, which locked up whenever I even touched the brake pedal. I reported this to the person on duty when we returned the van. I have rented from many different car rental companies in Costa Rica. I think our experience with National is the best we have had.- Steven Johnson
Everything went better than I expected. Very friendly people. Excellent service. And competitive prices. I would definitely use this company again. - Lisa M Watanabe
the clerk at the counter in Liberia was very helpful and nice. Things went very smoothly in San Jose as well.- Samuel B Lovelady
Everything was wonderful!- Jennifer Carter
We rented at the Nosara office. The personnel there, Ronald and another gentleman, were both extremely helpful, courteous and prompt. It was an outstanding experience!- Marcia Bullard
The agent was at the hotel ahead of time and was very courteous and thorough in explaining the agreement. Received an upgrade at no extra charge since they didn't have the vehicle we originally wanted to rent. All in all, a very pleasant experience renting in Costa Rica.- Allan Palatnick
Very good experience from car pickup through dropoff. Customer service was excellent. - Chris Konecny
Very good experience, courteous representatives, and everything as promised. - Donald Auten
We had excellent service in San Jose and when we rented agian in Playa Samara, my only negative comment would be that the child seat was not in very good shape and would not have passed inspection in North America. Eddie and Jimmy in the Samara office were wonderful to deal with and when we return next year we'll rent from national for sure.- Laura Mulrooney
Excelent service.....- Mauricio J Vilchez
National does a great job. As long as the price is competitive, I'll continue to use on future trips.- Kevin Dietz
Very timely and professional service- Jeffrey Sebastian
We have rented from National 4 times and we will rent from them next time.- Shane Meyers
A good experience renting from National Costa Rica. Thank you.- Michael Chilton
the entire experience in Costa Rica was wonderful. the National car rental staff were professional, curteous, helpful and friendly. - Kevin St.george
First time I rented from National in CostaRica and I felt at home.Thank you for your excellent service- Michael Savoia
I will call you in July when we are coming back. thanks, shane- Shane Meyers
While in Costa Rica, my husband left his sunglasses in the car when we returned it. We took a shuttle from the rental office to the San Jose airport. While we were at the airport, a guy from the rental company, with copies of our passports in hand, found my husband and gave him his glasses, telling him he had left them in the car. Before we could properly thank him he was gone. We were speechless that he would go to such extremes to return something that we had left in the car. I wish we knew his name so that we could personnaly thank him and tell him how much that meant to us.- Regina Lane
Your personnel were very friendly. Thanks!- Donald Buttermore
I have been renting cars from National for a couple of years now and highly recommend them to prospective customers. The service is very good.- Gord Adams
Very enjoyable. The gentlemen were thorough and courteous.- Stuart Bailey
Pleasurable all round rental experience with no surprises- Dana Urban
The staff was very courteous and willing to assist in any way. I would always first try to rent from this office on Paseo Colon. Thank you, John- John Keane
Our vacation in Costa Rica was very much enhanced by having this SUV. We were able to traverse even the most difficult road and yet we were very comfortable. It was like driving in a commercial. Thanks, we'll be back! M. Maguire- Michael Maguire
Roberto, the person we dealt with at the local National office in La Fortuna, was very helpful and pleasant. S. Hapka- Susan M. Hapka
The attendant at the counter was very helpful. This was our first time in Costa Rica and he was able to give us great directions and tips.- John Lebron
Extremely friendly and helpful staff in La Fortuna.- Steven Wisniewski
We choose National because the insurance options were by far the easiest to understand about what you were truly getting. I was a bit worried about how we would communicate renting a vehichle as we do not speak spanish very well. However, the staff at the San Jose facilty were very helpful and spoke English very well. The car was in good condition and although a bit small for American standards, it was able to go on every road that we took it on. Based on this experience, we would definitely rent from National Costa Rica again. BB, Tampa, Florida, USA- Rebecca Brown
great!- Carolyn Berg
Great service!!! The service clerk showed me where to go and it was great. The front desk also provides great service
Your staff was very helpful and we had a good trip
Thet gave me a very good service and I was very happy with the car
Everything was excellent, especially the service.
Good service, good car, we are very satisfied. Thanks
Very hospitable people, very good service. I enjoyed working with National San Jose
Excellent service and auto was in good condition
Service was excellent and the employee where more than helpful with any questions or concerns we had. Car we were provided was also reliable and got us where we needed to go.
Very good service and vehicle. We enjoyed our stay
The Daihatsu Terios was in great condition and performed very well. Your service was very friendly and professional. Thank you very much!
Excellent service and auto was in good condition
reservations@natcar.com · U.S & CAN Toll Free: 1-8778-NATCAR · CR: +506 2242-7878 · Fax: +506 2242-7990